This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.urbandeskpad.com (the “Site”).
1. Data Controller
The data controller responsible for your personal information under European and Singapore data protection laws is AXENT GRUPPE PTE. LTD., a registered corporation based in Singapore (Registration Number: 201711022K), located at 143 Cecil Street, #03-01, GB Building, Singapore 069542.
2. Legal Basis for Processing
If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases:
- Performance of a Contract: To fulfil your orders, process payments, and arrange shipment.
- Legal Obligation: To comply with statutory tax, accounting, and anti-fraud regulations.
- Legitimate Interests: To protect our Site from fraud and improve operational stability.
3. Personal Data We Collect
When you engage with the Site, we collect certain information necessary to complete your transactions and maintain our corporate services. This includes:
- Order Information: Name, billing address, shipping address, email address, and telephone number.
- Device Information: Information about your web browser, IP address, and time zone, collected via standard cookies and log files to assist with operational stability.
4. Data Sharing and Third-Party Processors
To complete transactions and maintain statutory compliance, we share your personal data with trusted third-party service providers who act as data processors:
- Payment Processing: All credit and debit card transactions are processed directly by our external payment infrastructure provider, Stripe. Your financial details are transmitted directly to Stripe under their respective privacy protocols for the sole purpose of order verification, payment execution, and fraud prevention.
- Order Fulfilment: Your delivery details are shared with our designated corporate logistics partners to ensure the physical transport and dispatch of your purchases.
5. International Data Transfers
As a Singapore-based corporation selling to European markets, your personal information will be transferred to, stored, and processed outside the EEA/UK (specifically in Singapore). We ensure that such transfers are conducted securely and in accordance with applicable data protection laws, utilising standard contractual clauses approved by the European Commission to safeguard your privacy.
6. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. In accordance with Singapore corporate legislation and European tax laws, order information, transactional records, and corresponding financial data are retained for a mandatory period of 5 years from the date of the transaction to satisfy statutory tax, accounting, and legal reporting obligations. Following the expiry of this period, the data is permanently erased or anonymised.
7. Your Rights (European and UK Residents)
If you are a resident of the EEA or the UK, you possess comprehensive rights under the General Data Protection Regulation (GDPR) and the UK Data Protection Act, including:
- The right to access, correct, update, or request erasure of your personal data.
- The right to object to the processing of your data or request the restriction of processing.
- The right to data portability (to receive your data in a structured, machine-readable format).
- The right to withdraw consent at any time where we rely on your consent to process data.
- The right to lodge a complaint with a European Data Protection Authority if you believe our processing violates privacy regulations.
To exercise any of these rights, please contact us through our official contact details below.
8. Measures of Protection
We implement commercially standard organizational and administrative protocols intended to safeguard your personal data against unauthorized access, alteration, or disclosure. Please note that while we take rigorous steps to defend your data, no method of transmission over the internet can be described as entirely infallible.
9. Corporate Contact Information
For more information about our privacy practices, or if you have questions, please contact our corporate data compliance officer:
- Brand Name: urbandeskpad
- Corporate Entity: AXENT GRUPPE PTE. LTD.
- Company Registration Number: 201711022K
- Registered Office Address: 143 Cecil Street, #03-01, GB Building, Singapore 069542
- Official Telephone: +65 65891494
- Official Email: mouse@urbandeskpad.com