This website is operated by AXENT GRUPPE PTE. LTD. Throughout the site, the terms “we”, “us” and “our” refer to AXENT GRUPPE PTE. LTD., a registered corporation based in Singapore (Registration Number: 201711022K). We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
1. General Conditions
By visiting our site and/or purchasing desk mats or mouse pads from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, customers, or merchants.
Our corporate details are:
- Brand Name: urbandeskpad
- Corporate Entity: AXENT GRUPPE PTE. LTD.
- Registered Office Address: 143 Cecil Street, #03-01, GB Building, Singapore 069542
- Official Telephone: +65 65891494
- Official Email: mouse@urbandeskpad.com
2. Shipping, Delivery & Tax Framework
We cater exclusively to retail customers across Europe. To facilitate reliable order fulfilment, we collaborate with reputable corporate logistics partners, utilizing priority postal and courier networks.
- Estimated Delivery Timelines: Standard shipping to European destinations typically requires 5 to 12 business days following order dispatch.
- Tracking Communication: Automated notifications containing shipment tracking references are dispatched to the email address provided at the time of purchase during critical intervals: upon departure from our facility, upon arrival at primary international logistics hubs, and when entering the final local delivery phase.
- Delayed Deliveries: In the event an order exceeds the standard estimated transit window, we initiate a formal investigation with the respective carrier. Based on the objective findings of the carrier inquiry, we will coordinate either a comprehensive refund or an expedited replacement shipment.
- VAT & Import Fees: All prices displayed on our website are transparent, and we aim to ensure a seamless delivery experience with no hidden customs or VAT charges upon delivery for our European consumers. (注：如果你们是通过 IOSS 或物流渠道包税，请保持这句话；如果是客户自理，请改为：Prices exclude local VAT/customs duties which are the responsibility of the customer upon import.)
3. Transfer of Risk & Ownership
In strict accordance with European consumer protection legislation, the risk of loss, theft, or damage to the items remains entirely with us during transit. The legal risk and ownership of the goods transfer to the customer only upon the physical delivery and receipt of the items by the consumer or a designated third party at the specified delivery address.
4. Right of Withdrawal & Returns Policy
We operate in full alignment with statutory European consumer regulations regarding distance contracts.
- Statutory Right of Withdrawal: Customers residing within the European Economic Area (EEA) and the United Kingdom possess a legal right to withdraw from their purchase contract within 14 days from the date on which physical possession of the goods is acquired, without providing justification.
- Damaged or Defective Items: If an item arrives with defects or transit-related damage, the customer may notify our customer support team via email within the statutory period, accompanying the claim with photographic verification. Upon confirmation of the discrepancy, we will issue a full refund or arrange a replacement. In such verified circumstances, returning the defective physical item is not required.
- Initiation: To initiate a return, withdrawal, or defect claim, please contact our support team at mouse@urbandeskpad.com.
5. Transactional Integrity & Accuracy
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. Price modifications will not affect orders that have already received an Order Confirmation. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
6. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the statutory framework of Singapore, while fully respecting and upholding mandatory consumer protection regulations applicable within the European destination countries.